Assistant Shelter Manager
Full-time, 3:00pm - 11:00pm *willing to negotiate scheduled times and days for the right candidate.*
Rise-NY is Broome County's nonprofit licensed domestic violence services provider and offers comprehensive services, including hotline, shelter, counseling, advocacy and community education. We've been supporting local survivors since 1979. We are creating a new position of Assistant Shelter Manager to better support our residents and staff. If you crave a fast-paced work environment where no two days are the same and want to make a real difference in survivors' lives, we want to hear from you!
I. Basic Function
The Assistant Shelter Manager works directly with all individuals who are victims of domestic violence and who are participating in Shelter programs. The ASM provides short-term counseling and guidance, intervenes in crisis situations, and ensures the basic needs of residents are met. Other duties include performing assessment for admissions and discharge, determining resident needs, and conducting initial counseling on power and control and cycle of violence, safety planning with clients, facilitation of group counseling sessions, assistance with implementation of recovery plans, and obtaining community services from other agencies. Provides emergency coverage for other staff as needed.
II. Essential Functions
1. Answers crisis phone line. Assesses caller’s need for services while applying appropriate counseling techniques to establish the foundation for a trusting relationship. Screens victims for admission, gathers relevant information, records information onto admission documents, provides initial orientation and arranges for other staff to complete orientation or intake if needed. Regularly partners with clients to plan for their safety. Completes discharge paperwork and updates shelter censuses, ensuring accuracy.
2. Facilitates individual counseling sessions and groups comprised of adults and children. Provides one-on-one crisis intervention and triages urgency of client needs. Assists Crisis Intervention Counselors and other staff in moments of heightened client crises and determines best course of action to promote staff and client wellbeing and safety.
3. Acts in a trauma-informed manner and supports client self-determination at all times.
4. Facilitates parent-child bonding counseling group with families in shelter to promote healthy communication. Makes appropriate counseling referrals to outside agencies for long-term therapeutic care.
5. May assist in menu planning and assisting clients with preparing family style meals.
6. Clean rooms at discharge, performs other light housekeeping duties, and assists with snow removal as needed seasonally. Assesses other immediate maintenance issues and schedules emergency contractor visits in the case of urgent plumbing, electrical, or structural issues.
7. Maintains records of counseling sessions, services provided and outcomes. Compiles data and statistics for United Way quarterly reports and CACFP monthly reports. Confers with management on progress of programs and initiatives and to recommend new actions.
8. Assists the Shelter Manager with scheduling employees to cover 24 hour staffing needs, suggesting relevant training and providing feedback for employee evaluations. Supervises all client interactions with agency interns.
9. Manages crises during shift, including building and maintenance emergencies, urgent matters with clients, and authorizing cabs. Consults on call supervisor if assistance is needed.
10. Upholds accountability for Shelter residents who fail to abide by Shelter guidelines, which includes written warnings. Follows protocols established by the Shelter Manager for discharges and addition to a yellow/red dot system.
11. Performs other duties as deemed appropriate by the Shelter Manager or the Executive Director.
III. ANCILLARY FUNCTIONS
1. Substitutes for absent staff as needed to maintain 24-hour coverage at the Shelter’s Residence.
2. May pick up donated food items from area church distribution center or purchase groceries at a local grocery store. Helps unload and stock basement pantry with donated items and groceries.
3. May serve as a representative of Rise when communicating information about services to groups and community service providers through trainings or tabling events.
Education: This position requires either a Bachelor’s degree in Human Services or a closely related field or the equivalent number of college credits in sociology, psychology, human development, child and family development, counseling or related course work from accredited, degree-conferring institutions of higher learning.
Knowledge: The position requires a sound understanding of the dynamics of domestic violence, including a comprehensive grasp of social problems associated with it and familiarity with intervention and counseling techniques required to perform the duties of the Crisis Intervention Counselor. Knowledge of Excel and basic computer usage is preferred. Sensitivity to issues of cultural differences in clientele is expected.
Experience: Must have three years of verifiable work experience in a human services organization where the work required direct contact with domestic violence clients in a counseling or guidance capacity. A combination of relevant experience, education and/or training may be substituted.
Skills/Aptitudes: The ASM must be able to work well with a diverse population from a wide range of ethnic and cultural backgrounds. The ability to be objective, non-judgmental, accepting, compassionate and empathetic are essential characteristics of the successful employee in this position. The work requires the ability to handle crisis situations calmly and rationally applying accepted counseling and intervention skills necessary to help clients through highly stressful periods.
Other qualities essential to the performance of the job’s duties are the ability to work under limited supervision, to exercise good judgment, to organize and prioritize tasks, to maintain good working relationships with other employees and the residents, to be an active listener, and the ability to maintain confidences relating to resident information, shelter location and agency business.
Comprehensive benefits include heavily subsidized health and dental insurance, Health Savings Account, free vision insurance, 401(k) with 4% employer contribution, professional development allowance, dependent care allowance, health and wellness allowance, discretionary, sick and mental health time off, Employee Assistance Program.